Joint Campus Placement Drive by IBM India Pvt Ltd at CGC Landran ALL BRANCHES

Chandigarh Group of Colleges takes this opportunity to invite students from your institute to a joint campus
placement drive by  IBM India Pvt Ltd for  Any Graduate, Any Post Graduates, Diploma Holders
students of 2011 & 2012 passed out batches. The details are as follows:
About the Company:
IBM is a global technology and innovation company that stands for progress. With operations in over 170 countries,
(Website: www.ibm.com/in/en)
Name of Company IBM India Pvt Ltd
Date of Event 15th
January 2013
Venue Chandigarh Group of Colleges, Landran, Mohali
Streams Eligible Any Graduate, Any Post Graduates, Diploma Holders
Eligibility Criteria
55% or 5.5 CGPA ( aggregate of all semesters )
Percentage aggregate considered only for the highest degree pursued.
Desirable Skills
• Fluency In Communications Skills (both spoken and written)
• Understanding of operating systems, Windows 2000/NT/XP configuration options.
• Browser Support - Internet Explorer.
• Strong computer skills required for initial call handling.
• Ability to identify basic hardware parts and aware of basic hardware concepts.
• User level familiarity with at least one e-mail client - Outlook, Notes etc.
• Skilled in commercially standard software apps & major desktop operating systems.
• Awareness of basic networking concepts and technologies.
• Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet,
LAN/WAN.
• Excellent oral and written communication skills.
• Neutral accent.
• Questioning skills- probing skills, as relevant to the issue and level of the caller.
Batch 2011 & 2012
Position Technical Help Desk - Service Desk Delivery (SDD)
Job Profile
• Providing E-Mail Technical Help Desk Services support to IBM Internal End Users and External
Commercial Account End Users across North America, EMEA & AP. The job will require you to
handle inbound calls / emails / chats regarding technical issues for end users.
• Remote Infrastructure support delivery
• Perform problem cause analysis
• Resolve routine customer problem
•  Ability to Identify Opportunity & Implement Process Improvements
• Has technical experience and skills in the areas of problem determination, creativity and analysis.
• Ability to meet a set of defined account agent productivity measurements.
Job Location Bangalore
Package 2 LPA
Process Group Discussion, Technical Interviews, Communication Assessment
Note: Mandatory documents to be carried for the interview: 1. Photo ID card (Driving License /
Passport / Voter ID card / College ID proof) 2. Marks Sheets. · Highest Degree (for all the semesters) · XIIth
· Xth 3. Degree Certificate/s 4. Resume 5. Passport Size Photo
If you are employed in any of the company, please bring:-
Ø Present organization offer letter Ø Last 3 months pay slip / hike letter.
You are requested to intimate all the students of 2011 and 2012 passed out batches accordingly. The eligible
and interested students are required to get registered themselves online at our college  website:
www.cgc.edu.in at the provided link
For queries, please feel free to calls us at 9781925274, 0172-3984241


http://www.cgc.edu.in/downloads/files/n50e7ca52103fd.pdf